As a standard, our quotes do not include VAT. This will be added once your enquiry becomes an order, and will be included on your invoice.

All quotes are different (depending on what specifications you’ve asked for), but we do usually include the price of decoration on the product, yes.

If you’re a charity, any VAT that you pay to us can be claimed back from HMRC.

Origination (sometimes called setup) has to do with setting up the printing method or technique that is being used on your products. Some print methods require individual screens to be set up ready for printing, some use printing plates, some require a tooling charge. We call these charges origination, as setting up such specific artwork incurs a cost.

If you have a credit account with us, your order will go on account and become payable within 30 days from the date we issue your invoice. You can then pay by the following methods:

By credit or debit card – or by calling the accounts team here at The Merchandise Lab

By BACS – bank details are included on your invoice.

If you don’t have a credit account with us, you can pay by the following methods:

By credit or debit card (by using the ‘PAY NOW’ link on the link we emailed to you).

By BACS – bank details are included on your pro-forma invoice.

Please note, all first-time orders will be on a pro-forma basis unless otherwise agreed in advance of your order being processed.